Leaving their usual attachment to well-proven technologies and procedures, banking is embracing AI at all levels, from the interaction with clients to their core business.
This trend opens new problems and opportunities in a very powerful sector extremely relevant for our everyday life.
Not only that: the future relationship of banking and AI can shape the role of banking in the society, and how banking deploys their internal processes.
This was the main topic of a panel held on June 22, 2018, by the El Español digital newspaper.
In this meeting, several experts, namely Miquel Moya (Google), Javier Gonzalez Dominguez (Digital Innovation and Big Data, Evo Banco), Rodrigo Miranda (ISDI), Javier Iglesias (Salesforce Iberia), Manuel Carro (UPM and IMDEA Software), and Giorgio Semenzato (Finizens), exchanged their opinions on the solutions that AI can bring to baking and the challenges that this adoption can bring about.
An innovative application of AI in the form of a voice-driven interface adopted by EVO Banco was used to showcase possible application fields.